What we expect from our members

Our members are what make our association. The reputation and the conduct of our members represent how we are perceived by the general public. This is why we have strict standards for how we expect our members to conduct their business. These standards centre around fairness, transparency, honesty and quality of service.

We put a lot of effort into generating enquiries for our members so in return we expect our members to work hard in converting these enquiries into work.

Whilst we allow you to contact the customers directly and send over your own quotation, there are certain guidelines we expect you to follow in order to be as successful as you can be in converting the enquiry into work:

  • Contact clients we forward to you within set timeframes.
  • Quote on the work by following our quotation guidelines.
  • Be pro-active in keeping in touch with clients.
  • Update us with the progress of the quote.

Once you have converted an enquiry and begun the project, we expect our members to deliver the highest level of service to customers. This includes:

  • Discussing timings with the customer before you begin the project so each party has clear expectations from the start
  • Keeping in regular contact with the customer to provide updates on progress
  • Communicating any delays to the customer as soon as possible
  • Sticking to customer requests or the contract in terms of which facilities they are allowed to use in the house, tidying up and disposing of waste

If we find substandard work or you have breached any of our code of conduct, we reserve the right to terminate membership with our association.

If you think you can offer our customers the best service and workmanship in the industry, then speak to us today.

Read more:

Why become a member?

Benefits of membership

How to become a member

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